Archibus
Any non-emergency 维护 request can be submitted online 24/7 through Archibus. This creates a "ticket" or work order for the ODU 设施 Management department to service.
Archibus is the University's new online work order ticket system. Use Archibus for any non-emergency 维护 request on campus. With Archibus you can use your MIDAS account to login, select the exact space or location for your request from the building floor plan, add alternate contacts to your work order, upload additional documents or pictures, 还有更多!
You will receive confirmation and status updates of your work order via e-mail, and you can also track its status by logging in anytime.
为 questions or assistance with Archibus, contact the Maintenance 支持 Center at 757-683-4600.
非紧急
在24/7
All non-emergency 维护 must be requested online via Archibus. Work orders are addressed as soon as possible on a first-in-first-out basis.
Non-emergency examples:
- Toilet clogged/won't flush (other toilets available)
- Light out (others working)
- Temperature too hot or cold (note: buildings are set to 70-73 degrees Fahrenheit)
- 虫害控制
- Leaks that can be contained (no imminent damage to equipment)
- Power outlet not working (others available)
Examples of building emergency situations:
- flooding, plumbing issues with imminent damage (e.g. overflowing toilet, etc.)
- power/electricity outage of entire room, section, floor, or building
- heating or air conditioning completely not working
- security issues (locks, doors, windows not functioning properly)
紧急情况
During Normal Business Hours
为 building emergency situations during normal business hours (8am-5pm, M-F), call Maintenance 支持 at 757-683-4600.
After Hours, Weekends, Holidays
为 building emergency situations after 5pm, or when 设施 Maintenance is closed, call ODU Police at 757-683-4000
学生宿舍
学生宿舍 & Student 住房 Issues - 联系 your RA, Assistant Hall Director, or 学生宿舍 Director 立即. If you can't reach them, call campus police 757-683-4000.
Fire/Police/Medical
为 any fire, police, or medical emergency, always call ODU Police at 757-683-4000 或打电话 911 立即.
Maintenance 支持 Center
Need work order assistance?
联系 the Maintenance 支持 Center at 757-683-4600 during normal business hours:
Monday - Friday 8:00am - 5:00pm
Need to check on an existing work order?
登录 Archibus to submit a work order. To check the status of existing work orders you have already submitted, click on My Account at the top of the screen, 我的要求.